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| This well-respected database analyst has two decades of successful experience handling the company's SQL Servers -- and a new manager who thinks he's past his prime. Read More ▶ |
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| | | White Paper: Genesys Telecommunications Laboratories Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Read More ▶ | | Ion Maiden is an excellent late '90s shooter with a modern twist. Watch Now ▶ |
| | | | eBook: Genesys Telecommunications Laboratories Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Read More ▶ | | Sign up for our popular daily newsletter. You'll get Computerworld's top stories, first thing in the morning. We deliver breaking news and in-depth features on topics like Windows 10 and enterprise mobility, as well as authoritative analyses of moves made by tech companies like Google, Microsoft, Apple, IBM and HP. Sign up now ▶ | | AGENDA is the business leadership conference focused on driving your business forward in changing times. AGENDA18 will bring together more than 300 senior technology leaders and business stakeholders to share best practices, learn new techniques and engage in digital leadership training. Don't miss out: Register now ▶ | | Get ongoing access to our exclusive Insider content — in-depth articles available only to Insider members. You get access not only to Computerworld's Insider content but to selected Insider content from InfoWorld, CIO.com, Network World, CSO, and other IDG publications. Sign up at no cost today! ▶ |
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