MEDIA RELATIONS

Facebook, Instagram and Twitch ban Trump, Burger King and the CIA rebrand, and Ben & Jerry’s rebukes U.S. Capitol riots

Also: PRSA chair says communicators must ‘make a difference,’ how to prepare for travel influencer campaigns in 2021, Axe responds to image from mob attacks, and more.

PR VOICES

Make kindness your top KPI for 2021

What are you measuring for the year ahead? Here’s how one communicator says companies should change how they thin about success and prosperity.

EMPLOYEE ENGAGEMENT

2021 resolutions for internal communicators

As we enter a new year—bursting with possibilities and antibodies—let’s strive for healthier habits, professional development and meaningful personal progress.

INTERNAL COMMUNICATIONS

What can data predict about employee engagement in 2021?

A recent report from Staffbase dives into some major trends that internal communicators should know as they plan for the year ahead.

A DAY IN THE LIFE

Ink Communications’ Starr Million Baker: ‘We need more transparency’

This agency CEO makes a case for a bright future for the industry in an uncertain time.

CRISIS COMMUNICATIONS

How communicators and companies are responding—and should respond—to the Capitol riot

Silence is not a ‘safe’ messaging play. Companies need to communicate their values, internally and externally, in the aftermath of such a jarring event, and their comms teams should help shape the strategy.

DAILY SCOOP

Twitter and Facebook suspend Trump, top execs respond to US Capitol riots, and Family Video to permanently close

Also: Facebook rolls out new business page features and design, communicators urge PR and marketing pros to pause content during crisis, how PR agencies are shifting service offerings, and more.

VISUAL & VIDEO COMMUNICATIONS

5 ways to improve your video presence in 2021

Use these tips to make the most of virtual meetings, presentations and chats in the new year.

EXECUTIVE COMMUNICATION

4 books to help internal communicators lead in 2021

Looking to inspire your team in the new year? Here are some great places to look for that extra bit of motivation, insight and wisdom.

PR DAILY AWARDS

Announcing PR Daily's 2021 Digital Marketing & Social Media Awards

PR Daily will showcase the best digital communications work from the past year. Don't miss the Jan. 22 entry deadline.

DAILY SCOOP

Trust grows in importance, UPS condemns driver’s racism, and Macy’s to close 45 stores

Also: Amazon buys some airplanes, how PR and customer service should work together, how PR pros feel about the new year, and more.

CRISIS COMMUNICATIONS

How your PR and customer service can—and must—work together

Great customers service in the digital age in complex, difficult and expensive. Don’t let this crucial consumer touchpoint be a stain on your brand’s reputation.

CRISIS COMMUNICATIONS

Evoke Kyne’s Sarah Cooper Welty on being sincere, personal in 2021

This senior vice president shares her thoughts on the future of the industry, tools that keep her organized and more.

CRISIS COMMUNICATIONS

How internal communications will change again in 2021

Think multi-channel and measured.