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Financial Invisibles Report

NEW DATA: With Wages And Hopes High, Why Are Consumers Behind On Bills?

Wages are up, the unemployment rate is low and consumer confidence is at an all-time high — yet 31 percent of consumers are still behind on bill payments. For the new Financial Invisibles Report, PYMNTS collected over 18,000 survey data points from 2,000 American consumers to find the root of their financial anxieties.

Customer Loyalty

What’s Good For Veterans Can Be Very Good For Businesses

While the nation observes Veterans Day, merchants are trying new ways to build customer loyalty with military vets. The challenge for businesses, says ID.me CEO Blake Hall, is to bond with veterans on an emotional level. Hall, a combat vet himself, tells PYMNTS what’s important to veterans as consumers, and why all businesses should pay heed to the lessons offered by new research into veteran consumer preferences.

Topic TBD

PODCAST: Why Merchants Should Go 'Auth Shopping'

Merchants are facing a decline tsunami — and Bruce Parker, CEO of ModoPayments, tells Karen Webster that it may be time for merchants to do a little shopping themselves. “Auth shopping” via marketplaces, Parker says, could hold the keys to boosting conversion rates. Hear it here in the latest PYMNTS Topic TBD podcast.

First Data CEO On The Value Of Veterans

On Veterans Day, we celebrate more than 25 million military veterans. While celebration is a good start, First Data CEO Frank Bisignano tells Karen Webster that we can do better by honoring our veterans over the rest of the year. He says that effort should involve giving veterans more jobs — or access to tools to create jobs — when they start their own firms.

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