Special (Live)Agent

If you've ever gotten dizzy just thinking about how many different channels customers submit support messages through, you're not alone.

The fact of the matter is, there are just way too many to keep track of.

And the only thing that could make this situation better is a tool that lets you monitor all your tickets in one place.

Well, today's your lucky day!

Meet LiveAgent.

What is LiveAgent?

LiveAgent is a complete help desk that brings all your support tickets into one dashboard so you can provide better customer service and be more efficient.

Why you want it

LiveAgent gives you a multi-channel support solution for email, live chat (customizable LiveAgent widget), voice, and social pages.

The live chat will let you communicate with customers in real-time while showing you how many site visitors you have and where they are coming from.

LiveAgent keeps things running smoothly by letting you filter, prioritize, assign, merge, split, and tag conversations from within your dashboard.

There's also a built-in CRM that stores customer info and previous ticket history, a support portal where customers can find answers to questions when you're not around, and the ability to generate stats on your team's performance. 

Bottom line: You can now manage all your customer support messages, regardless of where the conversations are happening.

Tools for Email Outreach

Email is the Crocs of the internet. Love it or hate it, it’s not going anywhere. Email is so powerful, in fact, that many businesses — even AppSumo — are built on a combination of email tools, strategies, and tactics. So we’re going to delve into some of the tools for email outreach that can help your business. Read the post, here.

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