Call centers are using machine learning. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
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Digital
 
September 27, 2019
 
 
 
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Sprint Uses Chatbots to Cut Customer Service Calls by Nearly a Third
 

The company has overhauled its call center operations with machine learning.

 
 
 
 
 
 
 
 
Bleacher Report Creates In-House Marketing Agency Playmaker
 

Chicago Cubs, General Mills and EA have already signed on.

 
 
 
 
 
 
 
 
 
 
 
 
 
The FTC Is Suing Match.com for Allegedly Enticing Users With Fake Advertisements
 

What happens when you fall for an ad?

 
 
 
 
 
 
 
 
 
 
 
 
 
 
BuzzFeed's Tasty Hires New Executive Producer
 

Hannah Williams will lead the brand.

 
 
 
 
 
 
 
 
Twitch Tweaks Its Visual Identity
 

The streaming company introduced it at TwitchCon.

 
 
 
 
 
 
 
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The Road to Brandweek: Alegra O’Hare on Gap Turning 50 and What’s Next
 

How the legacy retailer is navigating today’s consumer.

 
 
 
 
 
 
 
 
BBC Global News Teams With FedEx for New Series About Global Trade
 

The brand is the exclusive sponsor of Made on Earth.

 
 
 
 
 
 
 
 
2019 Adweek Readers’ Choice: Best of Tech Awards Finalists Poll
 

Vote now for your favorite advertising and marketing technology providers.

 
 
 
 
 
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