| Digital-First Banking Tracker |
| Banking Customers Take The Digital Leap With Cross-Channel Outreach Banks are fast-tracking digital-first banking solutions, but customers used to walking into a branch struggle to adapt, says CarrieAnne Cormier, senior vice president of retail operations and strategy for Avidia Bank. In the Digital-First Banking Tracker, Cormier explains how a cross-channel approach can help these customers get comfortable with banking in a digital-first world. |
| MercadoCredito Cracks The Code On Lending To The Un-And Underbanked In Brazil Offering credit to underserved consumers in a COVID-ravaged economy can be low risk if you have the right data, Pedro DePaula, director of MercadoCrédito, tells Karen Webster. Itâs what the firm has done for consumers who want to buy products on MercadoLibreâs marketplace and sellers who want to list there â helping MercardoLibre and MercadoCreditoâs ecosystems scale while building credit scores for those without any. |
| Partnerships Drive B2B Payments Digital Transition There’s no single model for transitioning away from paper checks. But Greg Sassone, WEX Corporate Payments Solutions senior vice president, tells a PYMNTS Masterclass that careful examination of what tech is needed can create positive ripple effects and improve operations well beyond the corporate treasury department. |
| Branching Out: Physical Locations Boost CUs' Digital Plans Credit unions’ digital shifts will continue in the new year, but physical branches should still factor into CUs' future plans, says Nancy McNeill, senior vice president of operations at Coast Capital Savings Federal Credit Union. In the Credit Union Tracker, McNeill highlights how CUs can and are leveraging physical locations to boost digital-first member experiences. |
| | Karen Webster eBook | | 52 Mondays 2020: The Year Of Speed, Scale And Seismic Shifts in Payments Preparing for a new year is filled with time-honored traditions, resolutions and reflections on the year that will soon be history. 52 Mondays 2020 is the annual publication of the collective works of Karen Websterâs weekly Monday columns, one that this year will take readers on a Monday by Monday recap of a year full of chaos, heartbreaks, pivots â and the inspiring innovation that drove seismic shifts in payments and the connected economy. Take one more look back before looking ahead to 2021. |
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