Using Technology to Build Customer Satisfaction and Brand Loyalty
SPONSORED CONTENT
DATE
November 9, 2022
TIME
1 p.m. CT
“By 2024 organizations providing a total experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience.”
-Gartner 2021
Providing Great Experiences: Using Technology to Build Customer Satisfaction and Brand Loyalty
In a growing Integrated Facility Services outsourcing market, customers expect high quality, people centric, and performance-based delivery of facility services, whether its cleaning, maintenance, or other services. Building services providers are expected to support facility and workplace experiences that are aligned with the brand positioning of clients. “We need great facility experiences” has become a rallying cry for organizations seeking a competitive advantage in a resource constrained, hybrid work focused world. To meet these increasing demands, building services providers will need a smarter, more experience focused, approach to service delivery.
How can you develop a strategy to provide better experiences to your clients? Join this webinar where Planon Service Provider Solution expert, Derrek Clarke, will answer this question and provide additional insight into how providing a great experience will also contribute towards:
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Ensuring you are perceived as a partner and not just a vendor
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Building brand loyalty by providing the right services at the right time
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Benefiting from transparent and accessible communication
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Optimizing employee productivity and client satisfaction
