Delve into the art of providing exceptional customer service tailored to diverse patron needs in this engaging half-day, online course. You’ll learn effective communication techniques to engage courteously and empathetically, fostering positive interactions and building lasting relationships. Hear from our guest speakers on best practices for handling inquiries, resolving complaints, and addressing challenging situations with confidence, compassion, and professionalism.

Course Features

Live Guest Speaker Sessions
Recordings Available On Demand
Online Classroom + Asynchronous Workshop
Early Access On-Demand Resources

De-escalation Training for Libraries

Thursday, May 30

There’s still time to register for De-escalation Training for Libraries on May 30, where you will learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library.

Why take this course: In this course, you will learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

Who should take this course: Any librarian or educator who faces safety risks, high tension, or conflict in the workplace. This course will be particularly good for frontline workers and those who come into the most contact with disgruntled patrons or students.

Learn More

Join as a Group

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

Credit Packages

Dedicate a portion of your annual PD budget towards seats in our courses and receive 25% off our lowest price for each seat.

Allocate seats to staff as needs arise over a 12-month period of your choosing.

Click here to request more information.

Request a Quote

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Spring Deals!

Individual Tickets

Buy one get one 50% off!

Purchase one seat to any of our Spring 2024 courses and receive 50% off the price of one seat to a Fall 2024 online course.

Claim your offer

Group Tickets

Buy three get one free!

Use code BUY3GET1 to purchase 3 seats to an April, May, or June course & get 1 additional seat free to the 2024 course of your choice.

Claim your offer

* October Library Management Training 8-week course not eligible for 50% discount.

No promo code needed for purchase of Spring course. Once order has been completed a 50% off code will be emailed to you.

Must purchase first course on or before June 5, 2024.

*Free seat must be of equal or lesser value. Good for new registrations only. All seats must be booked together, including any free seats earned. Offer good thru June 5, 2024.