Developing an effective customer service program is the first and most essential step in protecting your organization’s reputation.

Kelly Smith Papa, MSN, RN
Carol Marshall, MA

Take action and boost your facility’s reputation with Customer Service in Assisted Living: Strategies for Building Successful Partnerships, a guide to cultivate strong customer service skills in your nurses, frontline staff, and any other staff members who interact with residents and families. The book provides insight into building partnerships between residents, families, staff, and the media to manage risk and avoid litigation.

By providing proper family education and handling adverse events in a straightforward manner, you can reduce the likelihood of legal action being taken.

customerservice@hcpro.com | www.hcmarketplace.com

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