| Finding Blockchainâs âKiller Appâ The biggest mistake one can make about the blockchain technology is thinking that it can solve every problem, Gil Beyda, managing director of Comcast Ventures, told Karen Webster. Webster and Beyda discussed Comcast Ventures' recent blockchain investment, and Beydaâs view on the blockchain landscape â and what will move âthe blockchainâ from interesting experiment to disruptive tech. On that, Beyda was quite clear: it's a "killer app" that can cut through the hype â and refocus the conversation on value delivered, not the infrastructure thatâs powering it. |
| Verifone Services Shift Drives Top-Line Growth Verifone is in the midst of moving beyond the terminal to embrace commerce driven by software. In meeting 1Q Street results, Verifone CEO, Paul Galant said that the double-digit growth in service revenues prove that investments in commerce and the cloud are reaping big returns. |
| Meal Kits Sizzle, iTunes Cards Fizzle, Tariffs Just Confuse As trade wars loom, it appears that consumer pocketbooks could get lighter. Some iTunes cards, though, recently got fatter, as tax scammers used them to make off with a few mil. And to add a little comfort (food) to the mix, Walmart wants to use meal kits to make eating at home simple and healthy. #Sizzle/Fizzle |
| | Call Center Commerce Tracker™ | | Call Centers Dial In AI To Fight Off Fraud Cybercrime targeting contact centers jumped by 113 percent in 2017, as fraudsters find and exploit the weakest commerce link. Chris Bauserman, NICE inContact VP, says that protecting consumers, their data and the contact center agent from being duped will require many things â including the use of machine learning and AI to flag fraudulent callers. This issue of the Call Center Commerce Tracker takes stock on the technologies that call centers are using to do that. |
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