Featured Story

Study: Non-COVID-19 Emergency Department Visits Fell for All Acuity Levels During Pandemic

The new research article, which was published this week by Health Affairs, examined data from more than 1.2 million ED visits for non-COVID-19 conditions at BJC HealthCare from January 2018 to June 2020. The research included assessing whether decreases in ED visits were associated with insurance status or race.

News & Analysis

Apologies Restore Trust When Physicians Make Errors, Erode Patient Experience

Trust is an essential component in the relationship between physicians and patients. When a medical error occurs or a physician creates a negative patient experience such as being significantly late for an appointment, an apology can repair damage to the trust in a relationship.

How Does Yale New Haven Retain New Nurses? Give Them a Personal Coach

The Clinical Nurse Transition program is part of the health system's approach to help newly graduated RNs feel supported by setting them up with specially-chosen, experienced nurses who serve as personal coaches (PCs)—around the clock, if necessary.

Patient Experience Key Element in Safety and Quality Improvement Initiatives

Patient experience is a valuable element of addressing patient safety incidents and conducting quality improvement initiatives. After decades of operating with provider-centric care, healthcare organizations are becoming increasingly patient-centric. Evaluating and improving patient experience is a core component of patient-centric care.

PSQH: The Podcast

PSQH: The Podcast Episode 30 - How AI and Machine Learning Can Improve Patient Care

On episode 30 of PSQH: The Podcast, Niall O’Connor, chief technology officer of Cohere Health, talks about using AI and machine learning to improve patient care.

Upcoming webinar

The Impact of Telehealth on Patient Safety and Quality

The use of telehealth grew dramatically over the last year as healthcare providers worked to stay in touch with patients while also reducing the number of in-person visits due to COVID-19. This presentation on June 30 at 1 p.m. EDT will examine the history and growth of telehealth over the years, focus on its current usage as the pandemic begins to wane throughout the country, and analyze the strengths, weaknesses, potential, and risks of telehealth going forward.

Industry Events

Monday, 6/28 - APIC 2021

Sunday, 8/8 - ASHE 2021 Annual Conference

Monday, 8/9 - HIMSS21 Global Health Conference & Exhibition

Monday, 9/13 - NAHQ Next Annual Conference (virtual)

Monday, 9/20 - AHIMA21: Health Data and Information Conference (virtual)

Monday, 9/20 - Patient Experience Symposium 2021

Product Spotlight

Analyzing the Hospital Life Safety Survey, Fourth Edition

Life safety expert and independent consultant Brad Keyes, CHSP, provides a practical, strategic approach to the life safety survey process. He walks you through a room-by-room, floor-by-floor analysis of the life safety measures you must have in place to avoid costly citations. The book simplifies Joint Commission standards and CMS requirements and focuses on ways to pass your next life safety survey.

Order now!

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