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| A new study published in the Journal of the American Geriatrics Society has found that integrating informal, unpaid caregivers into the discharge process can cut readmission rates by a quarter. The study found that by using these caregivers when discharging elderly patients, they were able to reduce readmissions 25% over 90 days |
| Briefings on Accreditation and Quality The Joint Commission in March unveiled Sentinel Event Alert (SEA) 57, which stresses the role of leadership in developing and sustaining a culture of safety. It goes on to claim that leadership’s failure in this regard contributes to several adverse events, including wrong site surgery and treatment delays. It’s impossible to completely eliminate human and mechanical error completely, the accreditor writes. But leaders can take a role in mitigating and catching these mistakes before they hurt someone. 
Marketing Spotlight Monday, May 22, 2017, 1:00-2:30 p.m. Eastern Join expert speakers Janiece Gray, MHA, BSW, CPXP, and Gretchen Leiterman, MBA, as they explain how to develop an internal approach to improve organizational service culture. Through their in-depth advice and tips, you’ll learn how to increase customer satisfaction and bolster your patient experience. At the conclusion of this program, you will be able to: - Detail organizational approaches to improve service culture in a culturally diverse, urban, Level I trauma center
- Understand principles of leadership accountability for key behaviors while being mindful of cultural sensitivity
- Describe how to establish an internally led care team coaching program to enhance the impact of training
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Editor's Picks March 15, 2016
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