If you have a bad experience with a company, would you buy from them? Probably not. Unsurprisingly, more than half of Americans have done just that— scrapped a planned purchase due to bad customer service.
We all know how your employees treat your customers matters, but the true secret to a great customer experience begins with your people. After all, companies with highly engaged employees outperform their competitors by 147%.
Read our newest guide and discover:
The true cost of losing a customer (it hurts more than your bottom line)
Why employee engagement matters to providing first-class customer service
How to form a strong relationship with both your employees and customers
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