| | Strengthen your facility’s reputation while decreasing the likelihood of lawsuits. | | If one resident has a positive and pleasant experience in your care, they’ll tell their families, and their families will tell their loved ones and friends. That’s the importance of good customer service—which we often take for granted. We say we strive for it, but how do we ensure it?
Developing an effective customer service program is the first and most essential step in protecting your organization’s reputation and showcasing what it has to offer.
Authors Kelly Smith Papa, MSN, RN, and Carol Marshall, MA, offer a fun, innovative approach to learning with instant access to everything you need to conduct training, including customized PowerPoint presentations, in-services, and templates to meet the needs of your organization. | | | | |
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