Your organization must take steps when addressing disruptive physician behavior. You must dedicate time and resources to explain to physicians—especially those manifesting the disruptive behaviors—that your hospital will no longer tolerate disruptive behavior.

Have you heard the acronym CVO lately and wondered what it stands for? Credentials verification organizations (CVO) are entities that perform a set of credentialing activities on behalf of clients (e.g., hospital medical staff services department, health plan) pursuant to an agreement. A CVO can usually verify practitioner credentials in a manner that is more efficient and cost-effective than the client can perform itself. This is due to the CVO’s ability to leverage the volume of practitioner verifications it performs and its use of this information on behalf of multiple clients, which therefore reduces duplication of effort.