 | The Compliance Guide to The Joint Commission Leadership Standards
This book breaks down the Leadership chapter standard by standard and provides hospitals with a plethora of tools and policies to train leaders and staff.
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 | Beyond CAHPS: A Guide for Achieving Patient- and Family-Centered Care
Through this book, healthcare providers can gain the knowledge to construct a top-notch patient experience.
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 | Beyond Root Cause Analysis: Building an Effective Program
This straightforward book is the resource you need to consult before you have to deal with an adverse event.
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 | Building a High-Reliability Organization
A guide including step-by-step instructions and a practical, straightforward approach to becoming an HRO.
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 | Occurrence Reporting: Building a Robust Problem Identification and Resolution Process, Second Edition
This resource provides practical techniques to help you better analyze your occurrence reporting process and make improvements that decrease adverse events and enhance patient care.
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