| November 2016
Improving Leadership One Conversation at a Time Executive coach Madeleine Blanchard held the phone to her ear, listening attentively as her newest client explained the problem she was having communicating with her direct reports. “They say that I'm not a good listener. I'm trying to connect, but it just doesn't seem to be working. Any suggestions?” Blanchard thought for a moment and replied, “Well, I can hear you typing right now, so I suspect you are actually answering emails while we talk. Do you do that when you are with your people? What would it be like if you actually gave each person your undivided attention?” In her 27 years working with executives at all levels in organizations, Blanchard has seen it all in terms of bad communication habits that prevent leaders from having the types of conversations that bring out the best in people. READ THE ARTICLE 
Putting the Idea Into Practice
Wolverine Worldwide Steps into SLII®  Prior to Situational Leadership® II training, leaders at Wolverine Worldwide had difficulty understanding why experienced people sometimes labored with a new task. Leaders assumed that if a person demonstrated success in one area, they should easily be able to take on new and different tasks without much input, feedback, or coaching. “When they realized developmental coaching and feedback needs to be more task focused instead of only people focused, the light bulb went on,” says Toni Freeland, Wolverine's Director of Learning and Development. READ THE ARTICLE
New Blanchard White Paper!
The Problem with Performance Review
Research shows that 90 percent of managers are dissatisfied with how their company conducts annual performance reviews. LEARN MORE
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