Millions of Australians have experienced problems with their phone or Internet services over the last 12 months, prompting the Telecommunications Industry Ombudsman to attack telcos and service providers for taking far too long to resolve the problems that consumers face.

Australia is expected to seek an agreement with the US in order to gain access to data located there when needed upon execution of a local warrant with a US tech outfit.

US-based contact centre and communications platform provider Twilio has formally launched its Australian operation and in the process announcing a number of new hires.

An online survey of 500 consumers across the US, representing an age range of 18-70+, indicates 47% of people are comfortable with artificial intelligence in the operating room, while consumers were least comfortable with the idea of AI in retail.

Nokia has launched its first Asian cloud collaboration hub in Singapore, providing multi-vendor cloud services for strategy, design, execution and delivery.

Telstra subscribers beware. Security firm MailGuard has warned of a new email scam involving an email message claiming to be from Telstra Media containing a billing notice.

And of course, there's plenty more so for all the news visit www.itwire.com.

Have a great day!

Stan Beer, Editor in Chief, iTWire

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