"It is really important for our customers to have a consistent experience when they speak to us, regardless of the channel."

- Kevin Knowles, Head of Contact Automation at Vodafone Group.

In the lead up to Customer Contact Week Europe where we will delve into more detail around Vodafone's journey, CCW Europe caught up with Kevin who gave us insight into the story of how Vodafone Group is moving towards the future of customer contact through automation, chatbot and omni-channel capabilities. Here, he provides an insightful overview of their story so far.

>> View the insight report here

 

 

 

Join the community of Europe’s flagship representation of the world’s largest customer contact event series. Customer contact professionals like yourselves are invited to attend in Amsterdam this October, 7-10 where you will meet 70 inspirational speakers, gain 23+ hours of learning and most importantly network with your industry peers! You will learn how to:

• Develop Future-Proof Strategies and Skills to Drive your Customer Transformation
• Harness Innovation, Automation, AI & Cultural Transformation
• Uncover the Formula for Successful Enterprise-Wide Collaboration
• Blend Innovation with Fundamental Customer Contact Principles

 

Network with attendees from leading industry innovators including Netflix, Burberry, Twitter, Lidl, Audible and many more!

The agenda is live, so please enjoy exploring the insights, benefits and value attending CCW Europe would bring to your organisation.

>> View the Agenda here

You can attend for as little as €1099 (for In House Professionals) if you book by Friday 6^th September! Use our special discount code: TELE20 to get an additional 20% off the current rate when you book online here. Don’t miss out on this great offer!