Take your facilities customer service to a five star level!

Customer service in long-term care facilities involves two key aspects: properly educating families about the realities of SNF living, and handling adverse events appropriately.

The financial health of a facility can depend on the prevention of a single lawsuit.

SNF Risk Management Through Person-Centered Care will help facilities understand the components of an effective customer service program, realize the importance of risk management, and master several methods of reducing the potential for litigation.

customerservice@hcpro.com | 800-650-6787 | www.hcmarketplace.com

©2018 HCPro, a Simplify Compliance Healthcare brand | All rights reserved
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MAGNET(TM), MAGNET RECOGNITION PROGRAM(R), and ANCC MAGNET RECOGNITION(R) are trademarks of the American Nurses Credentialing Center (ANCC). The products and services of HCPro are neither sponsored nor endorsed by the ANCC. The acronym "MRP" is not a trademark of HCPro or its parent company. HCPro is not affiliated in any way with The Joint Commission, which owns the JCAHO and Joint Commission trademarks, the Accreditation Council for Graduate Medical Education, which owns the ACGME trademark, or the Accreditation Association for Ambulatory Health Care (AAAHC). HCPro is not affiliated in any way with the Institute for Healthcare Improvement (IHI).