OCTOBER 10, 2017

The Big Story: To Dealers, EV Sales Have Nowhere to Grow But Up

As automakers add more battery-electric and plug-in hybrid-electric vehicles to their lineups, dealers are faced with finding customers for those vehicles. So, from offering daily rentals to touting ample incentives, retailers are employing diverse strategies to boost EV sales.

NADA Steps Up Opposition to Stair-Step Incentives

“Any dealer who’s had to deal with these programs can tell you that they are not only trust killers, they’re brand killers, too,” says Mark Scarpelli, chairman of the National Automobile Dealers Assn.

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Hyundai to Offer Money-Back Guarantee in Online Push

Shopper Assurance takes the car-buying process more online, something all brands are striving to do but perhaps not under an official program endorsed by the OEM.

Video: Selling GAP and Service Contracts - WardsAuto/Autoline Spotlight

A dealer extols the virtues of two key F&I products.

Self-Driving Cars Must Avoid Psyching Out Occupants

As the age of everyone riding shotgun approaches, the auto industry must pay special attention to gaining and keeping human trust in the enabling technology.

Customer Satisfaction for Own Sake Misses Point

CBT Automotive's Joe Gumm interviews WardsAuto's Steve Finlay on how to make money making customers happy.

Tesla’s ‘Hiccups’: Devil in the Details

Tesla has little chance of hitting its 5,000 weekly output during the fourth quarter. Here's why.

NADA Elects Michigan Dealer as 2018 Chairman

“From start to finish, the nation’s franchised new-car dealership network has to benefit consumers in newer ways than ever before,” says Wes Lutz.

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