Dear voornaam,

There has never been a better time to modernize your organization’s contact center. Call volumes are increasing as more citizens seek information, apply for benefits and conduct other vital transactions with state and local government agencies. Cloud-hosted contact center solutions incorporating powerful new technologies like artificial intelligence, workforce optimization, robust digital and self-service channels enable government contact centers to handle spiking workloads while delivering better experiences and outcomes for citizens.

Join us October 29 at 11am Pacific/2pm Eastern to learn how your organization can evolve its contact center operations. Former local government CIOs Otto Doll and Mike Goetz sit down with call center expert Brian Mistretta from NICE inContact to explore how call center modernization can drive new internal efficiencies and meet evolving citizen expectations around choice and fast resolution. Register now to:

• Hear best practices for modernizing legacy on-premises contact center technology
• Find out how tools like workforce optimization can provide new insights on contact center performance
• See how artificial intelligence be used effectively – and where to avoid it
• Learn how citizen preferences are evolving and what that means for the future of call center operations
  

Registration is complimentary, and we encourage you to share this with any colleagues you feel would benefit from attending!

Thank you, and we hope to 'see' you soon!

Lauren

PS - All attendees will have the opportunity to download a certificate of attendance at the completion of the webinar on October 29, and the first 60 to watch the live webinar will receive a $10 Amazon gift card (you must be a government employee and must stay logged on for the entire duration in order to qualify for the gift card).

Lauren Fahndrich
Registration Coordinator
Government Technology | A division of e.Republic
https://www.govtech.com/events/
800-940-6039 ext. 1378
lfahndrich@govtech.com