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August 24, 2020
The CIO role is rapidly changing. So too are the politics IT leaders encounter when collaborating on digital initiatives. Hereâs how to keep IT on task and above the fray. Read more â¶
Back in early Spring, ensuring users could access the necessary applications securely from home was priority No. 1. Now, 3-4 months later, work from home looks like it's here to stay ⦠for a while, at least. Here's your to-do list for the next 6 months and beyond.
Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption of smartphones, have been around for a while and are gaining traction, even though contact center support has been lagging behind consumer adoption.
IT leaders get creative managing remote tech teams working from the confines of home offices. Hereâs how they alleviate burnout that threatens to crater WFH life.
Looking for the next hot IT certification to add to your resume? According to data from Foote Partners, these 10 IT certifications increased the most in value in the past year.
Join EMA Research and Kaseya for a live webinar and get actionable guidance on the most effective approaches to identify and reconcile cost inefficiencies, as well as how to achieve the most value out of existing IT investments.
As the economy takes a turn and IT budget forecasts slip downward, itâs time to tighten up your technical stack â before the CFO comes calling.
Jaguar Land Rover and Colgate-Palmolive are among the many enterprises turning to machine learning software and other data-crunching tools to ensure supply can meet demand.
