Digital transformation is crucial in 2024, but it must not compromise consumer trust. Brands should leverage AI and other tools to enhance value and efficiency while safeguarding their reputation. Risks include AI tool limitations, inconsistent brand experiences, and disjointed transformation efforts. To mitigate these, brands should monitor AI tools, ensure clear internal communication, maintain brand consistency, and follow a consumer-centric strategy. Despite the challenges, the benefits of digital transformation are significant. Brands must invest in new knowledge, skills, and policies to stay ahead of the competition and maximize the advantages of emerging technologies like AI.