Digital is everything nowadays, and everything is digital. Why then, asks Maani Safa of Poppins, do company structures so often fail to best reflect this? Today’s chief marketing officers (CMO) know that the physical customer journey simply wouldn’t work without its digital counterpart. We use our phones to compare prices and services and to book travel tickets. Even before we do that, according to American Express, 75% of us choose travel destinations influenced by social media. Our phones are integrated into our cars, and we increasingly use AI models, like ChatGPT, for recommendations, and as part of our shopping experience. Our lives are now anchored in digital.