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FBO Insight: The Customer Experience is DOA without a Customer Focused Culture

If your service team is not truly customer focused… not truly tuned into being a part of a customer centric culture… then your customer experience is dead-on-arrival (DOA).

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From AC-U-KWIK Alert

Strong Demand for Geneva Airpark’s Sheltering and Daily Packages at LSGG

The strong appeal of Geneva Airpark’s services and infrastructure for business aviation professionals at LSGG has been confirmed in 2024, with a 33% increase in daily packages over 2023. Geneva Airpark has also seen a record 200% growth in turnover over the summer of 2024.

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Sheltair Celebrates Girls in Aviation Day Across Its Network of FBOs for the Fourth Year

Sheltair, a leading aviation services and real estate company, proudly partnered with local Women In Aviation International (WAI) chapters to host and sponsor Girls In Aviation Day (GIAD) events across its network of FBOs on September 21st, inspiring and empowering today's youth to pursue...

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MyFlight Connect Completes Integration with Leon Software

MyFlight Connect is pleased to announce the integration with Leon Flight Management Software, one of the major platforms, serving aviation companies worldwide. The system complementarity brings the operations experience to the next level, empowering direct collaboration with FBO, hangar, fuel...

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Aerowise at NBAA-BACE 2024: Connecting South America with the Future of Aviation

Aerowise is pleased to announce its participation in the 2024 NBAA Business Aviation Convention & Exhibition (NBAA-BACE), taking place from October 22nd to 24th in Las Vegas. You can find them at booth 328, represented by Founder and CEO Perla Marina Fagundez, along with Dispatch Team Leader...

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Jet Aviation Acquires Jet IN FBO Operations at KMKE

Jet Aviation announced that it has acquired Jet IN’s FBO and ground handling located at Milwaukee Mitchell International Airport (KMKE). The FBO provides handling, fueling, and services for passengers and crew. The FBO was opened in 2023 and features a 10,000-square-foot passenger terminal,...

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Paragon Aviation Group Welcomes Chantilly Air to Their Network

Paragon Aviation Group® welcomes Chantilly Air to its esteemed network of elite independent FBOs. With over 34 years of experience in the aviation industry, Chantilly Air has evolved from a single-jet corporate flight department into a premier provider of comprehensive aviation services....

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