InfoWorld Cloud Computing Report

White Paper: Dell EMC and Intel®

Managing Deployment and Ensuring Security throughout the PC Lifecycle

To successfully navigate workforce transformation, you need to consider both IT and end-user needs. Upgrading your hardware, and “right-sizing” it to fit your workforce only solves half the issue. On this video meetup, we discuss the logistics, both operational and security that you’ll need to consider when managing your organization’s PC lifecycle, as well as how Dell can help get you there. This panel includes, Ian Haynes, Product Marketing Manager for Dell EMC and Jason Christensen, Dell EMC Product Development Manager. Read more ▶

White Paper: West UC

The Foundation for Improving CX: Look to the Cloud

Customer service has always played an important role in business, but as technology has evolved, so has the notion of what it means to exceed customer expectations. Simply shortening contact center queue times or revising return and exchange policies no longer suffice. In order to compete today, organizations must exceed customer expectations throughout the entire customer journey. Read more ▶