How to reduce the likelihood of lawsuits

Customer service in long-term care facilities involves properly educating families about the realities of SNF living, and handling adverse events appropriately.

Both of these vital functions can help reduce the potential for litigation.

SNF Risk Management Through Person-Centered Care will instruct facilities on how to develop an effective customer service program.

By using person-centered care, you'll learn how to build partnerships with residents, families, staff, and the media; improve a facility’s reputation; and, in the end, decrease the likelihood of lawsuits.

customerservice@hcpro.com | 800-650-6787 | www.hcmarketplace.com

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