Presentation is everything when applying for a top-level job, and that means actively listening, understanding and showing passion, as well as asking insightful follow-up questions, writes executive coach Tim Madden, founder of Executive Career Upgrades. Madden offers suggestions for answering questions about your experience with diverse teams, handling a crisis and implementing change.

Immersing yourself in the actual customer experience at your own company offers insights that top-level leaders don't often get, leadership speaker Denise Lee Yohn says in this video. Using an example from the HBO series, "Succession," Yohn illustrates how such a lack of understanding can result in misguided priorities, fewer customers and dissatisfied employees.

Companies struggling with team dynamics might do well to go low-tech and arrange an in-person meeting, writes Debby Routt, chief people officer at Marathon Health. In this article, Routt has other tips for communicating and points out that teamwork "begins with everyone understanding their purpose and the reason they're a part of the company."

Accenture has tried to quantify how many jobs will be affected by artificial intelligence like ChatGPT and come up with a figure of about 40% of working hours across industries. "I don't wish to call it radical because it's maybe too much, but things are going to be changed," says Eyal Farkash, Accenture's technology lead, who isn't a fan of proposals to pause AI development for six months.

Whether you work from home or at an office, a person's physical space has significant impact on their productivity and sense of well-being, according to management experts. Personalizing your work space, temporarily moving to a different space, fostering connection and maintaining boundaries are key ways to shape your workplace.

Believe it or not, New York City residents incur a tax each time they buy a bagel that's sliced and schmeared with cream cheese. Philadelphia has found a clever workaround with its new, limited-edition stuff bagel. As parent company Kraft Heinz explained, keeping the bagel whole instead of sliced for schmear essentially circumvents the tax.

If you've flown on American Airlines recently, there's a chance your plane was fueled by a small amount of sustainable aviation fuel (SAF). Jill Blickstein, vice president of sustainability at American Airlines, outlines the latest advancements in SAF, fleet upgrades the airline has made to enhance its sustainability and an AI-enabled system called "Smart Gating" that conserves fuel and saves time for travelers. American Airlines is undertaking numerous initiatives to reduce its carbon footprint, and as Blickstein explains, many of those efforts come in places passengers might not notice but are contributing to more sustainable air travel.

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