Hi Do,

Hopefully you enjoyed Part 1 of our coffee break series! Whether you're working from home or in office, we know that your essential morning caffeine fixes are a must, so grab your cup for the next Part 2.

The key to success for scaling your support is knowledge. As your customer base and your business grows, you'll be faced with the challenge of scaling support. One of the best ways to tackle this is to enable and empower your customers.

In this webinar we'll show you how to:

• Drive self-service by building an effective knowledge base and an engaging community, backed up with customer references

• Customise your Help Centre to reflect your brand’s look-and-feel

• Get your customers (and agents) to self-serve as their first course of action

Speak soon,
The Zendesk Team