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Provide a Top-notch Patient Experience

Today, the HCAHPS survey often doesn’t capture the entire picture when it comes to customer satisfaction. To meaningfully improve the patient experience, an organization-wide, proactive approach to patient-centered care is needed. Beyond CAHPS: A Guide for Achieving Patient- and Family-Centered Care gives healthcare providers the knowledge to construct a top-notch patient experience

This book will help you:

Understand how patient satisfaction has evolved into patient experience and patient-centered care
Set up an effective patient-centered care structure throughout your organization
Use data to effectively illustrate current progress and identify improvements and goals
Plan how to work with staff and leadership to provide the best patient-centered care possible

Start improving your patient satisfaction today!

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customerservice@hcpro.com | 800-650-6787 | www.hcmarketplace.com

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MAGNET(TM), MAGNET RECOGNITION PROGRAM(R), and ANCC MAGNET RECOGNITION(R) are trademarks of the American Nurses Credentialing Center (ANCC). The products and services of HCPro are neither sponsored nor endorsed by the ANCC. The acronym "MRP" is not a trademark of HCPro or its parent company. HCPro is not affiliated in any way with The Joint Commission, which owns the JCAHO and Joint Commission trademarks, the Accreditation Council for Graduate Medical Education, which owns the ACGME trademark, or the Accreditation Association for Ambulatory Health Care (AAAHC). HCPro is not affiliated in any way with the Institute for Healthcare Improvement (IHI).