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The Wizard of Oz is a user-research method where a user interacts with a mock interface controlled, to some degree, by a person.

 

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Calculators and quizzes are useful and trustworthy when they are easy to use.

 

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The input gathered from intranet feedback tools helps to enhance the content, personalize the experience, and signal the need for more in-depth research to keep the intranet employee-centered.
 
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