In UX design, you always have to prioritize. Features, personas, usability problems, and the list goes on. Dot votes are a simple way to find the group sense of what's the most important.
Users waste unacceptably much time struggling with computer bugs. Users' mental models suffer when systems don't work as advertised, leading people to question their understanding of the UX.
America/Europe February 20 – February 26 Full-day courses
America/Europe March 15 – March 26 2 Half-days per course
Full event program describing all full-day UX training courses and the virtual conference format.
New Research
Operationalizing CX: Organizational Strategies for Delivering Superior Omnichannel Experiences For CX work to thrive at scale, beyond one-off initiatives, companies must develop a supporting operational ecosystem that allows for quick reaction to customer needs. This report delivers a high-level framework to guide organizations toward operationalizing CX work, along with 29 case studies highlighting how teams have approached this work.
