Top 25 SaaS Apps/Customer Service Tips/MSP Corporate Culture

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TODAY’S LINEUP

Two Technologies Customer Service Organizations Use To Build Emotional Connections

Field service management and visualization technologies are evolving to improve customer experiences (CX). Forrester Research explains how.

Building an MSP Company Culture: 5 Lessons From inhouseIT

How inhouseIT built one of the strongest small business company cultures in the MSP industry, and shaped the overall managed services landscape.

Is Mexico City The Next Silicon Valley?

I’ve talked about the entrepreneurial spirit in Mexico City, so I’m no stranger to the notion that this is capital on the rise. But the next Silicon Valley?

Ensono Acquires Microsoft Azure Partner Inframon for Hybrid IT Services Expansion

Ensono acquires Inframon for Microsoft Azure cloud services. Combined company's hybrid IT services span Amazon Web Services (AWS), mainframe skills & more

Calix Support Cloud Offers IT Services for Homes, Consumer Devices

Calix launches Calix Support Cloud, potentially positioning consumer broadband providers & customer service representatives (CSRs) support home networks.

Make, Modify or Buy: How Will Your Company Innovate?

If you want to boost performance and get more competitive, you need to invest in innovation. Capgemini describes the make, modify or buy decision tree.

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