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CIO Daily

September 04, 2020

Top 9 data engineer and data architect certifications

Data engineers and data architects are in high demand. Here are the certifications that will give your career an edge. Read more ▶

Image: The Forrester Wave?: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report

Lead Gen | inContact, Inc.

The Forrester Wave?: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report

Forrester Research has named NICE inContact CXone as a leader. CXone is top ranked in “current offering” and “strategy” categories, receiving the highest possible scores in 29 of 33 criteria, including “market presence.”

Creating an IT culture of inclusiveness and belonging

For too long, and out of necessity, Black IT professionals have been silent about their experience. Creating a safe space to engage, listen and learn from others is a necessary first step towards creating a workplace culture that fully supports and values people of color.

How architecture helps agile projects hit business targets

Business and enterprise architecture can be very complementary to the success of agile programs and projects, increasing the odds of reaching your targeted business outcomes.

White Paper | Ricoh USA Inc.

Provide secured remote access to employees while balancing IT costs

To keep your remote workers engaged and able to access critical business information, you need effective tools that provide connectivity and security.

4 digital transformation success stories

Ocean Spray, The San Francisco 49ers and Anheuser-Busch InBev are among the companies are steering digital initiatives to drive business growth and operational efficiency. These digital transformation examples detail IT leaders’ strategies, implementations and challenges.

Transforming analytics into business impact

Getting the most from analytics requires a laser focus on business outcomes. Here, IT leaders shed light on how they transformed their company’s analytics practices into business assets.

Analytics: Your supply chain’s competitive edge

Global disruptions in the wake of COVID-19 have IT leaders accelerating adoption of data analytics to ensure supply chain effectiveness and integrity.

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