Join our expert speakers as they guide you through the nuances of crafting a customer experience (CX) strategy that is both digital-first and customer-centric.
You will learn about:
-- Differentiating between genuine self-service and approaches that result in negative experiences. -- Designing intuitive and helpful digital self-service. -- Leveraging data and AI to personalize customer interactions. -- Integrating cross-channel experiences for seamless support. -- Measuring success and adapting strategies for continuous improvement. | 
