Econsultancy Live

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27-28 APRIL 21 | VIRTUAL CONFERENCE

'WHAT'S NEXT FOR CX?' IS THIS MONTH

On 27-28 April, we’ll be bringing together 600+ senior digital and marketing professionals for 2 days of CX content from 40+ industry experts including: Alibaba Group, easyHotel, Moonpig and more. ‘What’s next for CX?’ will equip you with the knowledge to tackle your CX challenges in 2021 and beyond.

With that in mind, we thought we’d highlight a couple of must-see sessions from the agenda. Check them out below! Don’t miss out, pick up your Virtual Pass today and start planning your unique virtual experience.

BUY A PASS

TOP-PICK SESSIONS THIS APRIL:

Understanding disability in digital

How can you make your digital customer experience more accessible to disabled people? This session looks at what disabled people want, attitudes to disability, digital barriers, the effect of the pandemic and what you need to do for your disabled customers.

Outrageously good customer experiences

Gaining customer trust in the energy industry requires more than just good customer service. Hear about the challenges and the CX highlights at Octopus Energy and learn how to achieve outrageously good customer experiences.

Customer experience beyond the CX function

This talk will explore the challenges with building teams of functional specialists. How a “Customer Experience Department” or a “Design Organisation” full of roles that focus on improving the customer experience may not be the best approach to take.

Earning customer trust

Marketers have to deliver on experience to build a trusted brand. We ask experts from Tony's Chocolonely, Dyson, and Starling Bank, what it takes to earn that trust. How do we imbue customer experiences with humanity? What does it mean for data and privacy?

Right setting Personalisation for 2021

This session will explore effective use of data-driven personalisation; how it is best used, and where the precious middle ground is between personalisation and emotional storytelling.

VIEW THE AGENDA

Get your Virtual Pass today and join us on 27-28 April. As well as the countless insights you’ll pick up during our live sessions, you’ll also gain 30 days of video on demand access so that you can catch up on any sessions you may have missed.

If you’re a team of five or more, you can buy a Group Pass to save £59 per pass. Find out more here.

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