Toys “R” Us Goes Bust, Plus Chipotle Ditches Chorizo And Everyone Embraces Same Day (Thanks Amazon). | | | | | | | | | | | | | Can Chatbot Concierges Save The Mall? | | With physical retail's ongoing struggles — and waves of chains either closing storefronts or just shutting down entirely — Simon Property Group, the world's largest mall owner, is looking for out-of-the-box solutions to make malls more appealing for shoppers. Could Facebook chatbots be the solution? Maybe, as they could potentially make mall shopping a lot smoother and more seamless. But they have to be done right, and customers still have to be willing to venture out to the mall. | | |
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| | | | | | | Google Tracker: Making Allies And Enemies | | Google has allied itself with Australian SMBs through a partnership with Intuit, and with Indian eWallet carriers through its new payment app Tez. However, the search engine’s continued “scraping” angers Yelp, and the company implicitly positions itself against Uber by investing in competitor Lyft. Plus: Pixel 2, Bitcoin, and malware (again) — all in this week’s Google tracker. Read More... | |
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| | | | | Burger Bots Could Flip The QSR Industry On Its Head | | Burger bots: faster, cheaper and more consistent than humans, but has the industry really thought through the consequences of automating all those jobs? Change is likely inevitable, but just for fun, we’ve gathered some of the pros and cons of automation in the kitchen, particularly burger bots like Flippy (Miso Robotics) and a similar automaton by Momentum Machines. Plus, has anybody thought about the long, long game? This guy has, and his vision is, well, “utopian.” Read More... | |
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| | | | | | Yelp's Push To Build Relevant, Rewarding Commerce | | Yelp holds something of a unique status among the many commerce portals consumers visit each day. After all, the platform caters to people who are on the hunt to buy something they will likely use in the next week, if not the very same day. Yelp’s made that process more rewarding by piloting cash back offers to registered consumer cards on file for use at the 100,000 merchants for whom they process transactions. It's all part of what David McKie, director of Yelp’s business development, told Karen Webster is the firm's overall vision: to help merchants understand what drives customers — and then giving them the tools to take action. Read More... | |
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