Enhance your work life and relationships by learning how to approach conflict and challenging conversations with confidence in Managing Conflict with Colleagues and Patrons starting Nov. 12. In this interactive, online course, you will learn how to:
Identify both positive and negative effects of conflict in the workplace
Recognize how your conflict and communication styles and experiences might contribute to difficult interactions, and how you can use your strengths to promote positive relationships with colleagues and patrons
Apply conflict resolution or de-escalation skills to a specific library patron interaction
Determine steps you can take with a challenging colleague to improve your working relationship
