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Call Center Tracker™

TRENDING: Allstate’s AI-Assisted Approach To Disaster Relief

In the aftermath of natural disasters like Hurricane Florence, insurance call centers must also rush to accommodate the surge of incoming calls. In the latest Call Center Tracker, Allstate SVP Carla Zuniga explains how AI can help agents resolve complicated queries and speed up onboarding, while customer-facing automated tools can route calls and resolve basic requests — all for faster support.

Fraud Prevention

Christmas In September? Holiday Fraud Planning Is In Full Takeover Mode

Savoring the last day of summer? Not so for fraudsters, who are hard at work, plotting for a bang-up holiday season. Their holiday wish lists include account takeovers and attacks on gift cards and loyalty programs — and they can’t wait for shopping to ramp up. In a new PYMNTS interview, Kount’s Tricia Phillips offers an in-depth view of the main fraud trends for Holiday 2018 and how retailers can shore up their fraud defenses now.

Ride-Hailing Innovation

Taxify CEO On Ride-Hailing’s Flexible Road From Cars To eScooters

Short ride, long-term appeal? Taxify, the ride-hailing company, is branching out into eScooters in Paris (with plans for more European market rollouts), a change to its existing business model — one borne of necessity, it seems. Doing so allows the company to tailor its options on a market-by-market, city-by-city basis, says CEO Markus Villig to PYMNTS. The new scooter-sharing option, he says, illustrates the flexibility of the ride-hailing model across modes of transport and varying regional regulations.

NEW REPORT: Acing Overseas Tuition Receivables

Class is in session. With over 1 million international students seated in U.S. colleges and universities these days, untangling tuition acceptance complexities can be a real grind. In the new Global Payments Architecture Report, St. John’s College CFO Michael Duran speaks with PYMNTS about how the school reduces outstanding debts by streamlining receivables and quickly reconciling student accounts. Plus, convertible-top materials supplier The Haartz Corporation discusses its local payments approach to global supply chain challenges.

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