Contact center staff are no longer just customer service agents - they are experience experts. This means that their overarching responsibility is to deliver memorable customer experiences (CX) while building brand loyalty.

As a service provider, it can be hard to find the right, all-in-one, cloud-native UC/contact center solutions that will give you the edge you need to tie together not only multiple communication channels, but also customer information, interaction details, analytics and a host of other data into one, easy-to-use system.

This eBook takes a deep dive into contact center solutions and helps service providers figure out how to attract new clients while saving money.

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