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| | | In The UK Banking Channel Forecast, Insider Intelligence forecasts the growth or decline over the next five years of five key banking channels in the UK: branches, digital platforms, smartphones, call centers, and ATMs. We identify the drivers behind the trajectory of each channel's penetration, including changes to consumer behavior or advancements in technology. | In full, this exclusive report: |
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| 1 | Forecasts where penetration in each banking channel — branch, ATM, call center, digital, and smartphone — will stand through 2024 | | 2 | Explores the factors leading to the uptick or decline in usage of each banking channel | | 3 | Considers the current and ongoing role of the coronavirus pandemic on the usage of these channels | | 4 | Highlights notable areas of investment for banks based on usage trends | | 5 | Recommends how banks can drive the most value out of their investments in each channel |
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