Change is afoot at the U.K.'s data protection watchdog, responsible for enforcing the General Data Protection Regulation. Top execs from the Information Commissioner's Office have been on a PR push of late, appearing on stage at industry events, agreeing to interviews with the press to deliver a simple message, again and again: Take GDPR more seriously because the industry's initial attempts to comply have come up short. Read more below. Other things to know about - Sign up for the Digiday Advertising Week Briefing for previews of the day ahead, key highlights, what the top names in the industry are talking about and much more delivered to your inbox each morning from Sept. 23 - 26.
- In the age of digital messaging, customer support pros hear from the same people repeatedly; it's okay to remember their birthday or ask about their recent vacation. In a new guide, learn how customer service can get a little bit personal without getting invasive. Sponsored by Kustomer.
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