United reaches legal settlement with bumped passenger

Lawyers for David Dao—the passenger violently dragged off United Express flight 3411 nearly three weeks ago—announced April 27 an amicable settlement had been reached with United Airlines.

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United Airlines makes major policy changes to regain customer trust

United Airlines is making a number of policy changes aimed at improving customer service and CEO Oscar Munoz has issued another public apology for the incident on flight 3411 in which a passenger was dragged off an aircraft to make way for a crew member.

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Southwest Airlines to end overbooking, cites United incident

Southwest Airlines said it will end the practice of overbooking flights at some point in the current quarter.

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American orders four more Embraer E175s

American Airlines has placed a firm order for four more Embraer E175 aircraft, adding to the 60 E175s the carrier had previously ordered.

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American again defers A350 deliveries; first pushed back to 2020

American Airlines is deferring the delivery of 24 widebody aircraft, including its first Airbus A350 that had been scheduled for delivery next year, reducing capital expenditures by more than $1 billion in the 2018-2020 period.

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Lufthansa Group posts first quarterly revenue gain since 2008

Lufthansa Group recorded a net loss of €68 million ($73 million) for the first quarter of 2017, deepened from the company’s €8 million net loss in 1Q 2016.

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• American 1Q profit down 67% as fuel costs rise; defends pay increase
• American pilots & flight attendants to get peer-standard pay raises
• Norwegian posts $173.9 million 1Q loss
• Airbus 1Q net income up 52%
• Alitalia delays shareholder meeting
• Ryanair wins European social insurance case
• Qatar Airways to launch 12 routes in 2018, signs Inmarsat partnership
• Oslo Airport completes expansion, increases capacity to 32 million

United CEO tells senators flight 3411 ‘will never happen again’

United Airlines’ CEO has provided US lawmakers with a detailed account of events leading up to and during the incident that notoriously ended up with a passenger being brutally dragged off an aircraft to make way for a United regional airline employee.

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Kuwait Airways focuses on growth and customer service

Kuwait’s national carrier wants to win back traffic in an increasingly competitive marketplace.

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ATW Editor’s Blog: Munoz’s apology may not be enough
ATW AirKarp Blog: US mainline-regional system likely contributed to bumping incident
ATW Need I Say Moores Blog: Flying long haul with Norwegian

Poll Question

Alitalia’s unionized workforce has rejected a rescue plan that traded pay cuts and redundancies for recapitalization. Right or wrong?

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Gallery: Asiana Airlines takes first A350 XWB
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Gallery: Latest developments in cabin interiors
Exclusive Video: Boeing 787-10 takes off on first flight
Photo Gallery: The first flight of Boeing's 787-10
Gallery: ATW 2017 Airline Industry Achievement Awards
ATW Photo Gallery-New Aircraft Liveries-Before & After

Embraer Orders and Deliveries 1Q 2017
World Airline Financial Results 1Q 2017
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