Our latest Enterprise Edge report is the 2020 edition of UK Mobile Banking Competitive Edge, which thoroughly examines how the largest UK financial institutions rank on offering the mobile banking features customers value most.
  | | | | | Hi, You may already be familiar with some of Insider Intelligence’s annual research reports, but we also have an exclusive class of premium analysis called Enterprise Edge.
These reports leverage our proprietary data to rank the major players in a given industry based on original methodology, consumer survey questions, and a weighted ranking system.
Our latest Enterprise Edge report is the 2020 edition of UK Mobile Banking Competitive Edge, which ranks the top 10 UK financial institutions based on the mobile banking features customers value most. |  | | Here are two key findings from the report: |
|  | In 2020, mobile banking is the top factor determining bank choice among mobile banking users — edging out seven other options including online banking, rates, and fees. This shows that offering advanced mobile banking features is important for banks to attract clients, especially as the coronavirus pandemic has shifted customers online. |
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 | The UK banks offering the most desirable mobile features in 2020 are NatWest, Lloyds, and Barclays, according to our study. NatWest jumped from fourth place in 2019 to first, excelling in digital money management and banking alerts. |
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| | To learn more about gaining access to this report – along with all our other Enterprise Edge Reports, click below to fill out a short form, and a member of our team will reach out to you with more information. You’ll also receive a free PDF that goes into more detail about the report! | | |
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