Modern technology is radically changing how travelers find their way to their destinations. Vehicle mounted navigation systems and smart phone applications are rapidly changing travelers’ level of comfort through the often-unfamiliar landscape and processes associated with large airport properties. This webinar will examine needed changes in the approach to wayfinding for both the ground access and terminal components of passenger processing at modern airports.
Landside airport operations are a significant portion of an airport’s daily operations and customer experience. Surface traffic also contributes to a substantial portion of the carbon emissions at airports. This webinar will share research and experiences that improve landside operational efficiency, assist in better understanding the customer journey, and help achieve sustainability goals.
When technology solutions are not accessible to people with disabilities, the solutions are exclusionary. Public and private industries must work with people with disabilities when planning, designing, and implementing smart mobility solutions to make the products and services as accessible as possible. This webinar will present lived experiences highlighting accessibility issues with modern transportation technology, along with examples of how policies can address these issues.
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