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AI in the Enterprise
News, analysis, and insights for IT leaders navigating the risks and rewards of AI
May 06, 2024
UPS delivers customer wins with generative AI
The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise. Read more
Workers with these AI skills are getting cash premiums
As AI deployments become more critical to digital transformation projects, organizations are struggling to find skilled workers to support the new technology, so they're paying premiums for prospective hires or current employees who obtain the needed skills. Read more
IBM and AWS forge global alliance, streamlining access to AI and hybrid cloud solutions
This partnership will allow businesses in 92 countries access to IBMâs software products, including data technologies and AI, directly through the AWS Marketplace. Read more
Atlassian Rovo brings AI smarts to enterprise search
With Rovo, the company looks to expand existing search capabilities in its products, tapping into documents held in third-party apps and using generative AI to provide a natural language interface. Read more
Expectations vs. reality: A real-world check on generative AI
Now with the benefit of hindsight, organizations are more aware of moving cautiously to ensure gen AI delivers rather than disappoints. Read more
3 pernicious myths of responsible AI
Responsible AI isnât really about principles, or ethics, or explainability. It can be the key to unlocking AI value at scale, but we need to shatter some myths first. Read more
LLM deployment flaws that catch IT by surprise
From unfettered control over enterprise systems to glitches that go unnoticed, LLM deployments can go wrong in subtle but serious ways. Read more
MongoDB aims to jumpstart AI app development with MAAP
The MongoDB AI Application Program will offer enterprises strategic advice, professional services, and an integrated end-to-end technology stack for building generative AI applications. Read more
Tableau further democratizes analytics with AI-fueled features
New AI and gen AI additions to Tableau Pulse and Einstein Copilot for Tableau seek to help business users and ânoviceâ data analysts gain expert insights with ease. Read more
What IT leaders need to know about the EU AI Act
As the legislation nears final passage, organizations both developing and deploying AI will have new transparency and risk assessment requirements, with the final rules not yet written. Read more
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