Microsoft Weekly

Use Quick Assist to provide remote support and training

By Ed Bott

Most corporate IT desks have access to an enterprise-grade remote support solution that allows them to connect directly with client PCs to diagnose and fix problems.

If you have a friend or relative who's struggling with an issue on a Windows 10 PC, you don't need third-party software to help them out. As long as you and the person who needs assistance are both running Windows 10, you can use the Microsoft Quick Assist app to help, even if you can't be there in person.

From the Quick Assist window, click Assist Another Person; that option displays a six-digit security code, with instructions for communicating it to the other person. Have them search for and run the Quick Assist app; they need to enter the code you just provided them and approve your request to view or control their PC.

Quick Assist isn't just for troubleshooting hardware and software problems. You can also use it for simple training sessions, such as helping a family member register for an online account or modify a website or social media page. It's a powerful tool, though, so be sure to educate technically unsophisticated friends and family about the importance of not falling for remote tech support scams.

Windows 10 PowerToys: How to use Image Resizer

How to use Microsoft Power Automate to create simple email notifications

Windows containers can run in Kubernetes--but there is a catch

Office 365: 3 ways your organization is mismanaging licenses

Microsoft Office 365: A cheat sheet

How to enable and disable the Administrator account in Windows 10

Microsoft Teams: How-to guide

Microsoft Teams, a chat and collaboration platform for Microsoft Office 365 customers was designed to simplify group work. Basically, Teams is Microsoft’s answer to competing platforms such as Slack and Atlassian’s HipChat. In its simplest form the service allows users to set up Teams, each of which is essentially a hub for group chat rooms, which are called channels.

Microsoft Teams: How to master remote work beyond the basics

Microsoft Teams vs Zoom video meetings: Microsoft touts superior security and privacy

Microsoft makes more tweaks to its M365 services in light of increased remote-work demands

Over 350,000 Microsoft Exchange servers still open to flaw that's under attack: Patch now

Managing AI and ML in the enterprise 2020 (free PDF)

As artificial intelligence (AI) and machine learning (ML) reshape critical sectors, such as healthcare, finance, human resources, and public safety, CXOs must understand the ethical issues of using AI and ML and ensure that their algorithms aren’t sources of unconscious bias.