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Free Webinar: Video in the Contact Center
Enterprise Connect Webinars - Together with No Jitter

How Video Creates the Human-Centric Contact Center

Tuesday, March 23, 2021 | Time: 3:00 PM ET / 12:00 PM PT
(Duration: 60 Minutes)
Whether it’s in established scenarios like telehealth, financial services, and education; or emerging use cases like retail and field service, video is poised to play a larger role in contact centers in the next 12-18 months. This is particularly true in scenarios that require a high degree of trust and human interaction. 

Join this webinarto hear a leading industry analyst’s data and insights on video’s role and future in the contact center. 
Sponsored by:
Lifesize Logo
Hosted by:
No Jitter and Enterprise Connect
You will learn:
  • When video is most effective in contact center interactions
  • The role video can play in an omnichannel contact center
  • How to ensure security and quality of service in a video customer experience 

Presenters

Robin Gareiss
Robin Gareiss 
CEO and Principal Analyst 
Metrigy 
Sarita Fernandes
Sarita Fernandes 
VP of Marketing, Contact Center Solutions 
Lifesize
Eric Krapf
Moderator:
Eric Krapf
GM & Program Co-Chair, Enterprise Connect,
Publisher, No Jitter
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