Optimizing communication strategy is crucial in a utility's ability to deliver exceptional customer service and improve satisfaction ratings.
Building a successful contact center culture requires the right blend of people and technology. The cost of not prioritizing this is a degraded customer experience. | With a strong "people first" culture and use of advanced technology, one company has found the winning formula that has led to: A below 3% attrition rate; 27% of employees with a tenure over 5 years; 33 customer service awards in 2018 alone. Learn how they accomplished this. | Optimizing communication strategy is crucial in a utility's ability to deliver exceptional customer service and improve satisfaction ratings. | |
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